All items under the Louise Jennifer brand that are bespoke or handmade to order, cannot be refunded if you change your mind. 


Each piece is checked thoroughly before it is sent out, if there is a fault in the product, please do not hesitate to get in touch with with Louise at


If an item is defective or faulty please contact us within 3 days of recieving the item. Any damaged or defective goods should be returned as found in original packaging with tags on and unworn within 14 days..

Headbands and Accessories can be refunded if returned within 14 days. Please contact Louise within 3 days of recieving the item if you want to return it.


We deliver within the UK and use Royal Mail Delivery Service.

If you live locally or are holidaying in Pembrokeshire and would like to arrange for local pick, please contact louise directly about this before purchasing.

Headbands, Casual Hats  and Accessories are ready to ship 1 - 3 days after recieving the order and are sent via Royal mail, please allow 2 - 3 days for delivery. Please note you will need to sign for these items and take into consideration that due to Covid-19, delivery may take longer.

For Occasionwear and Bridal Headwear please allow up to 4 weeks. For a totally bespoke piece you will need to allow up to 6 weeks. These are sent via Royal Mail Special Delivery guaranteed by 1pm next working day. Please note you will need to sign for these items and take into consideration due to  Covid-19, delivery may take longer.

Any orders recieved over the weekend or bank holidays will be processed the next working day. 


We all have those last minute emergencies!  If you need a piece urgently please email or message Louise. Depending on her availability, she will always do her best to ensure you get your perfect piece of headwear. Express Courier charges would be incurred by yourself.

International shipping

For international shipping please contact for a quote. All relevant import taxes and duties must be paid for by yourself.