All items under the Louise Jennifer brand are that are bespoke or handmade to order, cannot be refunded if you change your mind.
Each piece is checked thoroughly before it is sent out, if there is a fault in the product, please do not hesitate to get in touch with with Louise at .
If an item is defective or faulty please contact us within 3 days of recieving the item. Any damaged or defective goods should be returned as found in original packaging with tags on and unworn within 14 days.
If you purchase a ready- to - wear item such as The Gift Boxes these can be refunded or exchanged. Please get in touch within 3 days of recieving your item, contact . The goods should be returned as found in original packaging with tags on and unworn within 14 days. You would incur the return postage cost.
If you would like to collect your piece personally, please arrange this with Louise.
We offer free delivery within the UK and use Royal Mail Delivery Service
Headbands, Casual Hats and Accessories are ready to ship 1 - 3 days after recieving the order and are sent via Royal mail, please allow 2 - 3 days for delivery. Please note you will need to sign for these items and take into consideration that due to Covid-19, delivery may take longer.
For Occasionwear and Bridal Headwear please allow up to 4 weeks. For a totally bespoke piece you will need to allow up to 6 weeks. These are sent via Royal Mail Special Delivery guaranteed by 1pm next working day. Please note you will need to sign for these items and take into consideration due to Covid-19, delivery may take longer.
Any orders recieved over the weekend will be processed the next working day.
We all have those last minute emergencies! If you need a piece urgently please email or message Louise. Depending on her availability, she will always do her best to ensure you get your perfect piece of headwear. Express Courier charges would be incurred by yourself.
For international shipping please contact for a quote. All relevant import taxes and duties must be paid for by yourself.